I was passed from one advisor to another trying to cancel the TV. Mobile. When i asked about phone line he stated it wasn't required for fibre. Once all that is set up, Plusnet FTTP trial works fine for £22.49 a month, with no phone … If you've got Fibre to the Home or Fibre Home Phone you'll get a modem, a battery back-up unit and a BT Hub (if you don't have one already). 13-02-2020 Plug a phone into the copper line and dial 17070. When I asked do I need a phone line he said no. 13-02-2020 01-04-2018 B emused BT customers are discovering they cannot keep their landline telephone number when moving onto the provider's “ultra fast” fibre broadband service.. If you’re a BT Consumer Customer then as said you will/must have a phone service that runs parallel to the FTTP Circuit, either delivered via Fibre Voice Access through the FTTP … If we need to visit, the engineer will recommend where to put the equipment, but it will speed up your installation if you think about where you want it to go. New Broadband customer? For the second they attempted to move my number over to a BT copper line… 24 month contract. My Smart Hub and You View was going to arrive to my address on a day when i would not be home all day to sign for the package. I would recommend having a look at FTTP Install and the option for I live in a house where there is no Openreach Modem installed. Your fibre home phone service should now be up and running. my phone is plugged into tel1 on the ONT and works fine. 9h57 13-02-2020 Re: FTTP and phone line. 7h49. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 01-04-2018 BT Sport on BT TV with BT Broadband. If not and you want the ONT behind it then they’ll have to run the cable over skirting boards and around door frames. Hi i am really unhappy with the service i have so far received from BT. Requires minimum 400kbps line speed or good Wi-Fi/3G/4G and a compatible device. 19h06, on I am sure anyone who has had it installed maybe able to give you more info. 08-02-2020 You’re best of having your NTE next to the ONT as well otherwise you’ll have a secondary cable trailing to the window ledge your sockets currently on. As you have been having so many problems and are no further forward we can pick this up and understand what has happened with your order. Finally decided to move my FTTP from BT to Sky but I’m now a little confused about the phone line, wondered if anyone else has done this and can advise please? on Sorry, what’s legacy FTTP? To phone … BT Sport App Only. You can only access BT Sport in the UK. I appreciate its complex as BT has FTTP on demand and rollout-conversion where FTTC and FTTP … With my order there was a promotion where i would get a Google Chrome cast and Google Stadia. This is used to provide your voice … The BT OpenReach modem has a phone line cable which would usually be connected to the phone. Announcements, Guides & Community Updates. 01-04-2018 FTTP Phone Line - How does it work? Your friend will be paying line rental to BT as they don’t offer FTTP without line rental unlike other providers such as Zen. Maximum of 2 devices may be used simultaneously. 08-02-2020 Now from your home phone, dial 142599 between 8.30am and 4pm and listen to the message. 21h13. 01-04-2018 Also with regards to the phone line is this required as my fibre is already setup and tv order cancelled but its still showing as an active order when i track my order. I placed an order on the 22nd Jan 2020 for Ultra Fast Fibre 250 & added on BT TV at the checkout. on Do I need to let you know, when that is cancelled so that plusnet don't take my account down when they see the BT line is cancelled? There is usually a £70 fee for activating an existing line that is provided by BT or another provider, and a £140 fee for installing a new line. The next day i spent over an hour on the phone once again trying to cancel my BT TV. on Your broadband speed can vary for the first 10 days after connection as your line adjusts. 01-04-2018 Its been over a week and i have still not received an email from the gift team. BT Consumer don’t offer a Data Only Service so you pay for the phone service whether you use it or not. BT Sport. Can I cancel BT phone line? I’ve just ordered FTTP Infinity 2 which will be supplied overhead from the telephone pole across the road. It also takes engineers away from those with a genuine problem. Things to bear in mind when considering where's best for your equipment: You maybe able to have them install the equipment near to your TV based on Part 4. See: Private messages, on It works out at just £1.60 each when you add all … On the day of my installation the engineer arrived and installed my fibre. Cheapest/easiest option will be to ask BT to add on a suitable calling package and plug in a phone … I tested it out when engineer installed it and showed him it was only connected at … 01-04-2018 15h28 We are with BT so when FTTP became available to order we moved everything over to it, including the phone line. 08-02-2020 Is there an external wall behind your TV? on Got the BT FTTP 900mbps package over a week ago but its barely any faster than my old FTTC package from plusnet! I’m just a bit confused as to how the voice service setup works. The main reason for moving everything over to fibre was our copper line is in very poor … 9h26. - edited If you’re a BT Consumer Customer then as said you will/must have a phone service that runs parallel to the FTTP Circuit, either delivered via Fibre Voice Access through the FTTP ONT or via the Public Switch Telephone Network and will be on the traditional phone Socket in your house. on As you have an ongoing unsolved thread with information which would be helpful to the moderators, I have added this new issue to that thread to keep things together. 8h14. on Is this correct? 08-02-2020 8h44. Yes, BT are offering a Fibre Home Phone service which gives a digital phone line over FTTP. The install tech will ask you first where you want things, he/she will try to do what you need or advise accordingly. Can anyone help? You will get a computer voice telling you the phone number of this line. That number should be on your order, which may be waiting to close. Once FTTP is up and running I can cancel my FTTP with BT AND cancel my phone line with BT? If there is a copper connection then that will remain for the phone line. 13h45. - edited EE don't have such a service. Alas there are no big savings, in fact with BT … The installer will usually just strip away the Copper Pair off the Hybrid Cable and Joint it to … Even though I don’t want one. 01-04-2018 BT Sport with BT … 3. The pair is still connected to the exchange, which means you could order a new … BT Sport with BT TV: £15.00 a month. 20h44, on According to the useless online chat people it will be fibre voice, although it never mentioned it when I ordered it! 8h50, on They won't just slap it in and you're stuck with it. A couple of days after my order i called up as i wanted to cancel the BT TV i added as i found out that the BT Sport was not 4k HDR on the You View Box. I think it could be because my package is still showing as open on their system. Re: Phone Line Required for FTTP? Re: Confused about phone line with Full Fibre FTTP package @iniltous You are almost correct there. We'll get back to you a soon as your details reach the top of our queue. Sorry for the problems you've been having. BT Sport on BT TV with BT Broadband. Some BTC customers use copper wire for the phone and some use the FTTP … 9h59. There would still be a phone number associated with your connection even if you do not need it physically connected which is what the engineer was asking. I don't have a phone as have it purely for broadband purposes. 6. 8h00 Explain to him/her what you want, they're a good bunch and will do their best for you. Openreach fibre modem. I had the same setup in the previous property I used to rent. Announcements, Guides & Community Updates. You can only access BT Sport in the UK. Openreach has today named the next 51 UK exchange locations where they intend to move way from their old copper-based analogue phone (PSTN / WLR) services and on to a new all-IP network, which will apply in areas that receive over 75% coverage via their Fibre-to-the-Premises broadband ISP network.. Moving away from the old copper line … Once the PSTN is retired then … 9h10. The advisor stated i could only cancel once my BT TV was activated and this was going to be on the 7th February 2020. Can anyone help as to why i have still not received an email? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. When i stated the Openreach engineer stated i didn't need one the reply was some contractors do this. Maximum of 2 devices may be used simultaneously. The "I want what I pay for" types when their service isn't actaully actually affected but for the speed test result. 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